Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to sales@velets.com.
- All
- Pre Sale Questions
- Product & Quality
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Pre Sale Questions
At Velets, we offer a 30-day return policy for your convenience. You can return any unused item in its original packaging within 30 days of delivery. Please note that a 20% restocking fee applies, and return shipping costs are the buyer’s responsibility. Once inspected and approved, refunds are processed to your original payment method.
We typically process and dispatch all orders within 2 to 7 business days. Delivery times may vary depending on your location and shipping carrier. During peak or promotional seasons, please allow extra time for your order to arrive.
All orders are shipped from our Scarborough, Ontario location. We proudly serve customers across Canada and the United States, ensuring each order is carefully packed to meet our quality standards.
If your item arrives damaged or defective, please contact us immediately at sales@velets.com . Our support team will review your case and arrange a replacement or refund as quickly as possible.
Yes, certain products marked as Final Sale are not eligible for return or refund. These items will be clearly labeled at the time of purchase to avoid any confusion.
Yes! You can visit our showroom at Unit 9, 1990 Ellesmere Rd, Scarborough, ON M1H 2W2, Canada. Explore our furniture collections in person and get personalized assistance from our friendly team.
We’re here to help! You can reach us by:
Phone: +1 (647) 254-0801
Email: sales@velets.com
Visit Store 1: Dasky Inc, Unit 9-1990 Ellesmere Rd, Scarborough, ON M1H 2W2, Canada
Visit Store 2: 2560 Shell Rd Unit #3033, Richmond, BC V6X 0B8, Canada
Our business hours are Monday to Saturday, 12:00 PM – 6:00 PM.
Product & Quality
Our furniture is crafted from premium materials like solid wood, metal, and high-quality upholstery to ensure durability, comfort, and timeless style.
Most of our furniture pieces come partially assembled, with simple instructions and tools included for easy setup.
Currently, we offer our products in select sizes and colors only. However, we regularly update our collections, so keep an eye out for new styles and options.
Yes, most Velets products include a limited warranty against manufacturing defects. You can review warranty details on the product page or contact our support team.
If your order arrives damaged, please contact us within 48 hours at sales@velets.com with photos of the issue. We’ll replace or repair the item promptly.
Our products are designed in Canada and crafted by skilled manufacturers in select regions known for quality craftsmanship and sustainable materials.
We’re committed to sustainability. Velets uses responsibly sourced materials and works with partners who follow eco-conscious manufacturing practices.
